I am a PhD candidate in the department of Technology & Operations Management at the Rotterdam School of Management, Erasmus University Rotterdam.
My dissertation, Dealing with Conversational Agents, studies how the rise AI Agents automating supply-chain negotiatons affects human decision-making. I conducted experiments at the Erasmus Behavioural Lab and at CentERlab of Tilburg School of Economics and Management. I examine how humans negotiate with, delegate to, and behave after interacting with AI counterparts in B2B settings.
Before starting the PhD, I completed an MSc in Business Analytics & Management at RSM, where my thesis on demand forecasting in grocery retail won the 2024 Anton Dreesmann Award for the best retail thesis in the Netherlands. My BSc background is in Economics, I graduated with honours in Economics & Business Economics - Profile of Economic Development and Globalization at the Rijksuniversiteit Groningen.
Lines of Research
Conduct Behavioral Lab Experiments with Hybrid Chatbots (LLM & Rule-based) as Automated Negotiation Agents in Supply Chain Settings.
Airport Operations (Queue Jump) Passengers Boarding Before their Assigned Boarding Group.
Research Interests
Behavioral Experiments, Decision Support Systems, Human-Computer Interaction, Conversational Agents, Negotiation, Queueing Theory, Airport Operations.
Research
Working Papers
Human or AI Favoritism: Operational Impact of Automating Negotiations
1st Working paper
Will You Automate Me? Delegating B2B Negotiation to Human or Bot
2nd Working paper
Post-Negotiation Behavior with AI Counterparts
3rd Working paper
Out-of-Line: Experimental Evidence of Passenger Queue Jumping Behavior in Aircraft Boarding
Short Papers
Hybrid (Rule-based + Gen AI) Chatbot: Automating Negotiations
Technical - Part of the Springer book series: Lecture Notes in Computer Science (volume 16440)
This paper proposes a hybrid framework combining rule-based systems with Large Language Models (LLMs) for automated supply chain negotiations. Building on successful industry implementations of rule-based negotiation bots and addressing vulnerabilities identified in MIT's 2025 LLM negotiation competition, the approach leverages game-theoretic principles while utilizing LLMs for natural language tasks. The natural language tasks include Constraint and Offer Interpreters, and Message Generation. In a nutshell: 1) prompt the LLM with game-theoretic offers; 2) check if the generated message is profitable enough. A rule-based wrapper ensures Pareto-efficient outcomes by validating LLM outputs post-generation before sending them to the counterpart. Although designed for procurement negotiations, researchers and practitioners can apply this framework to various negotiation contexts. It is entirely developed in Python, a widely-used open-source programming language. (https://doi.org/10.1007/978-3-032-26717-7_24)
Agentic LLM Negotiator vs Hybrid Chatbot
Short paper
Research Visit
- UT Dallas, Naveen Jindal School of Management, Nov–Dec 2026 — hosted by Prof. Kyle Hyndman
Presentations
Invited Seminar Presentations
Human or AI Favoritism: Operational Impact of Automating Negotiations
- 2026 Department of Information Systems and Operations Management - Tilburg University — External seminar
- 2026 Department of Supply Chain Management - University of Cologne — Human-AI Reading Club
- 2025 Department of Technology & Operations Management - RSM — Internal seminar
- 2025 Negotiation and Team Resources (NTR) — AI Negotiation Think Tank (online)
- 2025 Department of Operations Management & Information Systems - IE University — Brownbag seminar
- 2025 CEMS Research Seminar on Supply Chain Management, Riezlern, Austria — Early-stage
- 2024 Psychology of AI Lab - RSM — Brownbag seminar
Will You Automate Me? Delegating B2B Negotiation to Human or Bot
- 2026 Department of Operations Management - UT Dallas Jindal School of Management — External seminar
- 2026 Department of Information Systems and Operations Management - Tilburg University — External seminar
- 2026 Department of Technology & Operations Management - RSM — Internal seminar
- 2026 Department of Supply Chain Management - University of Cologne — Human-AI Reading Club
- 2026 CEMS Research Seminar on Supply Chain Management, Riezlern, Austria
Post-Negotiation Behavior with AI Counterparts
- 2027 CEMS Research Seminar on Supply Chain Management, Riezlern, Austria
- 2026 Department of Information Systems and Operations Management - Tilburg University — External seminar
Conference Presentations
Human or AI Favoritism: Operational Impact of Automating Negotiations
- INFORMS Annual Meeting 2025, Atlanta, US — Invited session
- MSOM 2025 — Manufacturing & Service Operations Management, London, UK — Poster
- Behavioral Operations Conference — Young Scholars 2025, Hamburg, Germany
- IPSERA Doctoral Workshop 2025, Rotterdam, The Netherlands
- Behavioral Operations Research Summer School 2024, Vienna, Austria — Poster
Will You Automate Me? Delegating B2B Negotiation to Human or Bot
- INFORMS Annual Meeting 2026, San Francisco, US — Invited session
- Behavioral Operations Conference — Young Scholars 2026, Phoenix, US
Post-Negotiation Behavior with AI Counterparts
- INFORMS Annual Meeting 2026, San Francisco, US — Invited session
Out-of-Line: Experimental Evidence of Passenger Queue Jumping Behavior in Aircraft Boarding
- POMS 2026 — Production and Operations Management Society Annual Conference, Reno, US
Hybrid (Rule-based + Gen AI) Chatbot: Automating Negotiations
- CONVERSATIONS 2025 — Chatbots and Human-Centered AI, Lübeck, Germany — Short-paper presentation
Industry Engagement
- 2026 Austrian Airlines — Presentation of experimental results to the Ground Experience Hub, Vienna, Austria
- 2025 AI Builders — “Automated Negotiation: AI is Transforming Procurement with Hybrid LLM Chatbots”, Amsterdam, The Netherlands (Recording)
- 2025 DPW Awards — Judge, Early and Growth Stage Startups, Amsterdam, The Netherlands
Teaching
Rotterdam School of Management, Erasmus University Rotterdam
Research Methods,
Teaching assistant — Single lecture.
Fundamental Models of Operations Management,
Teaching assistant — Designing and grading assignments + running group workshops.
Business Analytics and Decision Making,
Teaching assistant — Handling Q&A during workshops to translating analytics into managerial decision-making.
Behavioral Operations,
Teaching assistant — Single lecture + Examination support.
Thesis Coaching & Co-Reading,
Coaching and co-reading master theses across Supply Chain Management, Business Analytics & Management, and Business Information Management.
Internship Academic Supervision,
Academic supervisor for bachelor internship trajectories.
SGH Warsaw School of Economics
Future Supply Chains,
Guest lecturer (online).
Rijksuniversiteit Groningen
International Business,
Teaching assistant.
Mentoring,
Mentor for study performance and academic attitude.
Awards and Funding
Awards
Anton Dreesmann Award, 2024
Best retail thesis in the Netherlands, for “Forecasting Demand in Grocery Retail”Santander Technology Scholarship | Digital Experience — IBM, 2021
2nd Place, IBM–FC Groningen Digital Business Challenge, 2021
Research Funding
Erasmus Research Institute of Management (ERIM) Lab Experiment Grant, 2024 & 2026
€4,800 (2024) & €6,000 (2026)NTR Research Grant, 2025 — USD 8,160
Under which conditions are managers more (vs. less) likely to delegate negotiation authority to an AI agent?Tilburg University CentER-lab Grant, 2025 — €5,000
Delegating Negotiations to Humans or AI: Uncertain Superior vs Guaranteed Inferior Gains
Academic Service
- Journal reviewing — Journal of Operations Management (JOM), Technology Management department
- Conference reviewing — Manufacturing & Service Operations Management (MSOM) Conference, 2026; International Symposium on Chatbots and Human-Centered AI (CONVERSATIONS), 2025, 2026
- Grant reviewing — Erasmus University GenAI Research Futures Grant, 2026
- Competition reviewing — INFORMS Behavioral OM Section Best Working Paper Competition, 2025, 2026
Media
- Cadena SER (radio interview with Sara Hidalgo), Jan 2024 — Disconnected and Disregarded: The Crisis of Obsolete Telecom Infrastructure in Rural Spain
- RSM, 2025 — Full-time PhD testimony, featured among inspiring stories from PhD students
Summer Schools & Training
- Tinbergen Institute — AI Agents
- Tinbergen Institute — Deep Learning
- University of St. Gallen, Global School in Empirical Research Methods — Generative AI with LLMs
- University of Oxford — LLMs Workshop
- Universität Wien — Behavioral Operations Research
- University of Wisconsin–Madison — Behavioral Operations Management Summer Institute